45bet Privacy Policy

1. Introduction

45bet ("we", "us", or "our") is committed to protecting and respecting the privacy of all users who access our online casino and sports betting platform. This Privacy Policy sets out in clear, plain language the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read this document carefully before using our services. By registering an account or placing a bet on 45bet, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

This policy applies to all visitors and registered players of 45bet. Our platform is intended strictly for adults aged 21 and above. If you are below the legal age, please do not use our services or submit any personal information to us. We reserve the right to update this policy from time to time; any significant changes will be communicated to active users via email.

2. Information We Collect

Information You Provide Directly

When you register an account, make a deposit, withdraw funds, or contact our support team, you may provide us with the following categories of personal information:

• Full name and date of birth (for identity verification and age verification purposes)
• Email address and mobile phone number for account communications and transaction alerts
• Financial information such as bKash account number, Nagad number, Rocket number, or Upay wallet details used for deposits and withdrawals
• Government-issued identification documents (national ID card, passport, or driver's licence) submitted for KYC verification
• Any correspondence you send to our customer support team, including complaint records and chat transcripts

Information Collected Automatically

When you access and use the 45bet platform, we automatically collect certain technical and behavioural data to ensure the platform performs correctly and to detect potentially fraudulent activity. This includes:

• IP address and approximate geographical location derived from it
• Device type, operating system, browser version, and screen resolution
• Session logs including login timestamps, pages visited, games played, bet history, and session duration
• Cookies and similar tracking technologies that help us recognise your device on return visits and remember your preferences

3. How We Use Your Information

45bet processes personal data only for legitimate, clearly defined purposes. We do not use your information for any purpose that you would not reasonably expect. Specifically, we use the information we collect to:

• Create and manage your 45bet account, process deposits and withdrawals through bKash, Nagad, and other supported payment channels
• Verify your identity and age to comply with responsible gaming requirements and prevent underage gambling
• Detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activities
• Send you service-related communications such as deposit confirmations, withdrawal updates, and account security alerts
• Improve and personalise your experience on 45bet, including delivering relevant promotions, game recommendations, and cricket or slot tournament notifications

4. Legal Basis for Processing

45bet processes your personal data on the following lawful bases, which determine how and why we handle each category of information:

• Contractual necessity — processing that is essential to deliver the services you have requested when registering an account and using the 45bet platform
• Legal obligation — we are required to verify user identities, maintain transaction records, and cooperate with authorities under applicable anti-money-laundering regulations
• Legitimate interests — analytical processing carried out to detect fraud, improve platform security, and enhance the overall user experience, provided such processing does not override your fundamental rights
• Consent — where we rely on your consent (e.g. for optional marketing emails), you may withdraw that consent at any time by contacting support

5. Sharing Your Information

45bet does not sell, rent, or trade your personal information to third parties. We may, however, share data with carefully selected service providers who assist us in operating our platform. These include payment processors (such as bKash, Nagad, and Rocket), identity verification services, fraud prevention systems, and customer support tools. All such third parties are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than providing the contracted service to us.

We may also disclose personal information when we are legally required to do so — for example, in response to a court order, a law enforcement request, or to protect the safety of our users. In all such cases, we disclose only the minimum amount of data necessary to fulfil the legal requirement.

6. Cookies and Tracking Technologies

45bet uses cookies and similar technologies to enhance your browsing experience and to gather analytical insights about how users navigate the platform. Cookies are small text files stored on your device. We use the following types:

• Essential cookies — strictly necessary for the platform to function, including session management and security tokens; these cannot be disabled
• Performance cookies — collect anonymous statistics on page views, game load times, and error rates to help our technical team optimise the platform
• Functional cookies — remember your language preference, display settings, and logged-in state so you do not need to repeat these selections on every visit

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal and regulatory obligations. Specific retention periods are as follows:

• Active account data — retained for the full duration of your account's existence on the platform and for a minimum of 5 years after account closure to satisfy legal requirements
• Transaction records — financial transaction logs are retained for a minimum of 7 years in accordance with standard anti-money-laundering obligations
• KYC documents — identity verification documents are kept for the lifetime of the account and for a minimum of 5 years following account closure
• Support correspondence — customer support records are retained for 3 years to facilitate dispute resolution and quality improvement reviews

8. Your Rights

As a user of the 45bet platform, you hold a number of important rights with respect to your personal data. You may exercise any of the following rights at any time by contacting our support team:

• Right of access — you may request a copy of all personal data we hold about you, along with a summary of how it is being used
• Right to rectification — if any information we hold about you is inaccurate or incomplete, you may ask us to correct it without undue delay
• Right to erasure — subject to our legal retention obligations, you may request deletion of your personal data when it is no longer necessary for the purpose it was collected
• Right to restrict processing — you may ask us to pause the processing of your data while a dispute regarding its accuracy or lawfulness is under review
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time, though this will not affect the lawfulness of processing carried out before the withdrawal

9. Data Security

45bet employs industry-standard technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes TLS/SSL encryption for all data transmissions, firewalled database servers, multi-factor authentication for administrative access, and regular security audits conducted by our technical team.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, we will notify affected users as promptly as possible and take immediate steps to contain the breach and mitigate any harm.

10. Children and Minors

The 45bet platform is strictly for adults. We do not knowingly collect, process, or retain personal data from any individual below the age of 21. Age verification checks are conducted as part of the standard account registration process. If we discover that a minor has submitted personal information or created an account, we will immediately suspend that account and delete all associated data. If you are a parent or guardian and believe your child has created a 45bet account, please contact our support team immediately at the email address below.

• Do not use this platform if you are under 21 years of age
• If you are a parent or guardian of a minor who has accessed this site, contact our support team immediately
• Age verification is mandatory for all new accounts and may be requested again at any point during your membership

11. International Data Transfers

45bet primarily processes and stores personal data on servers located in secure data centres. Some of our third-party service providers may operate infrastructure outside Bangladesh. Where such transfers occur, we ensure that appropriate safeguards are in place — including contractual data protection clauses and access controls — to provide a level of protection equivalent to that applied within Bangladesh.

By using 45bet, you acknowledge and consent to the transfer of your data to service providers operating in other jurisdictions, strictly for the purpose of delivering the services described in this policy and subject to the protections described above.

12. Changes to This Privacy Policy

45bet reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active users by email. Your continued use of the platform after any changes take effect constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed of how we protect your data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 45bet handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related enquiries within 5 business days.

You may also submit a written request for data access, rectification, or deletion by emailing us directly. Please include your registered account username and a brief description of your request so we can process it as efficiently as possible.